Returns are sent at the customers expense with no refund being given for postage and packaging. It is recommended that all returns are returned to us by registered mail so that proof of posting is obtained and a signature is needed upon receipt. This proof of postage will be required should you need to make a claim in the event of a parcel being lost in the postal system. No responsibility is taken for items not being returned to us by Royal Mail or other postal operators.
Your right of cancellation and Returns Policy
You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below), providing the goods have not been fitted or modified in any way and providing they are returned with the original packaging and providing the goods are in a resalable condition.
To exercise your right of cancellation, you must immediately send an email to firstname.lastname@example.org stating your order acknowledgement number and that you wish to cancel your order. You must then arrange for the goods to be returned to Trelawney Farm, Pensilva PL14 5NJ within 7 working days of informing us of your cancellation and returning them at your cost.
If you exercise your right of cancellation after the goods have been dispatched, you will be responsible for returning the goods to Holistic Measures at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
0nce you have notified Holistic Measures that you are cancelling the contract, we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods only, but not for the packing and shipping costs, only after the cancelled items have been received in good condition by us.
If you do not return the goods as required, Holistic Measures may charge you a sum not exceeding the direct costs of recovering the goods.
Should there be an occasion whereby we are unable to resolve an issue, Online dispute resolution according to Art. 14 (1) Regulation on consumer ODR: The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed under http://ec.europa.eu/consumers/odr/
If your payment has been via the PayPal system, then disputes will be dealt with via their system.